FAQs
Online Shop FAQs
Do you deliver across the UK?
Yes. We offer UK delivery on our online shop.
How much is delivery?
Standard delivery is £9.95. Delivery is free on orders over £75.
Can I order fresh or chilled products online?
Yes. Fresh and chilled products can be ordered online and, where required, will be sent separately in temperature-controlled packaging.
How quickly will my order arrive?
Delivery times can vary depending on the products ordered, particularly fresh and chilled items. Please check the delivery information at checkout for the most up-to-date details.
Will fresh and chilled items arrive separately?
They may do. We sometimes dispatch fresh and chilled products separately to make sure they arrive in the best possible condition.
Can I send an order as a gift?
Yes. Many of our products make great gifts, including hampers, panettone, wine and seasonal favourites.
Do you offer corporate gifts and hampers?
Yes. We offer corporate gifting, hampers and larger gift orders. Please contact us at deli@valentinadeli.co.uk to discuss your requirements.
What should I do if my order arrives damaged or there is a problem?
Please email deli@valentinadeli.co.uk with your order number and, where relevant, photographs of the item or parcel, and our team will help.
Do you cater for allergies and dietary requirements online?
Product information is provided where available, but ingredients and allergens can vary by producer. If you have an allergy or specific dietary requirement, please contact us before ordering and always check the product packaging when it arrives.
Are all products available both online and in store?
Not always. Stock can vary between our website and our delis, particularly for fresh, seasonal and limited-availability products.
What if something I want is sold out?
Please get in touch. We may have stock available in one of our delis or be able to let you know when more is expected.
Deli FAQs
Where are your delis?
We have Valentina delis in Weybridge and East Sheen.
Do I need to order ahead?
Not for everyday shopping - just pop in. For larger orders, fresh truffles, catering, hampers or anything particularly seasonal, we recommend contacting us in advance.
Can I reserve products for collection?
Yes, subject to availability. Please contact your preferred deli and the team will let you know if an item can be reserved.
Do you sell fresh pasta?
Yes. We stock a range of fresh Italian products, alongside pantry staples, cheeses, charcuterie, wines, sauces and seasonal specialities.
Do you sell fresh truffles?
Fresh truffles are available to order when in season, usually with at least 72 hours’ notice. Availability and pricing vary throughout the season.
Do you make hampers?
Yes. We can put together Italian food and gift hampers for birthdays, Christmas, corporate gifting and other occasions.
Can I order a bespoke hamper?
Yes. Speak to a member of the team and we can help build something around your budget and preferences.
Do you offer catering?
Yes. We can help with catering and larger food orders. Please contact us in advance so we can discuss what you need.
Do you sell wine?
Yes. Our delis stock a wide selection of Italian wines, alongside spirits, aperitivi and other drinks.
Can you help me choose a wine?
Of course. Tell us what you’re eating, what you usually enjoy or your budget, and our team will be happy to recommend something.
Do you stock gluten-free, dairy-free, vegetarian and vegan products?
We stock a variety of products suitable for different dietary requirements, although availability varies. Please ask a member of the team for help.
Can you guarantee products are allergen-free?
No. We stock and handle a wide range of foods containing common allergens, so we cannot guarantee an allergen-free environment. Please always check product labels and speak to our team if you need advice.
Do you sell seasonal products?
Yes - lots of them. Our range changes throughout the year, with seasonal favourites including truffles, mushrooms, chestnuts, Easter products, panettone and Christmas gifting.
Can I buy something online and collect it from the deli?
Yes - please select 'click and collect' at checkout.
Do you offer local delivery?
We do, get in touch and we'll see if we can help!
Restaurant FAQs
Do I need to book a table?
Walk-ins are always welcome, but we recommend booking in advance, especially for evenings, weekends and special events.
How can I book a table?
You can book a table online through our website or contact the restaurant directly.
Can I book for a large group?
Yes. We welcome larger parties and group bookings. For bigger groups, celebrations or special requests, please contact us directly so we can help arrange everything.
Do you cater for dietary requirements?
Yes. We can accommodate a range of dietary requirements. Please let us know when booking and mention any requirements to your server when you arrive.
Do you have vegetarian and vegan options?
Yes. We have vegetarian options available, and vegan options can be provided where possible.
Can you cater for allergies?
Please let us know about any allergies when booking and again when you arrive. Our team can advise on ingredients and suitable dishes.
As our food is prepared in a working kitchen, we cannot guarantee a completely allergen-free environment.
Do you have gluten-free options?
Yes. Gluten-free options are available. Please speak to a member of the team when ordering so we can advise you on the most suitable dishes.
Are children welcome?
Absolutely! Families and children are very welcome at Valentina.
Can you cater for birthdays and celebrations?
Yes. We’re happy to host birthdays, anniversaries, family gatherings and other special occasions. If you’re planning something in particular, please contact us in advance and we’ll do our best to help.
Can I bring a birthday cake?
Please contact us before your booking if you would like to bring a cake, so we can confirm the arrangements with you.
Do you offer private dining or exclusive hire?
Private dining and exclusive hire may be available for larger groups and special occasions. Please contact us to discuss your requirements.
Do you have outdoor seating?
Outdoor seating may be available, subject to weather and availability.
Is there parking nearby?
There are public parking options available nearby in Weybridge. We recommend allowing a little extra time to park during busy periods.
Is the restaurant accessible?
If you have any accessibility requirements, please contact us before your visit and our team will be happy to advise and help with your booking.
Can I buy from the deli when I visit the restaurant?
Yes. Our deli is just up the road from the restaurant, so you can browse our selection of Italian food, wine, gifts and pantry favourites while you’re here (subject to opening hours).
Do you offer takeaway?
Selected dishes are available for takeaway. Availability can vary, so please contact the restaurant or check our delivery partners for current options.
Do you host events and wine dinners?
Yes. We regularly host wine dinners, tastings and seasonal events throughout the year. Keep an eye on our website and social channels for upcoming dates.
Do you sell gift vouchers?
Please contact us for details on current gift voucher options.
Where is the restaurant?
Valentina Deli & Kitchen is located in Weybridge, Surrey. You can find full directions and contact details on our Find Us page.