Privacy policy
Last updated: September 2026
Valentina Deli & Kitchen is a trading name of Just So Italian Ltd, registered in England and Wales under company number 11248354.
Registered office:
249 Cranbrook Road
Ilford
United Kingdom
IG1 4TG
This Privacy Policy explains how we collect, use, store and share personal information when you use our website, shop with us, visit our stores or restaurant, make a booking, join our mailing list, contact us or otherwise interact with Valentina.
For privacy enquiries, please contact:
1. Information We Collect
Depending on how you interact with us, we may collect:
- your name
- postal and delivery address
- email address
- telephone number
- account details
- order and transaction information
- payment-related information
- booking details
- marketing preferences
- competition or promotion entries
- information you provide when contacting us
- information relating to your use of our website
- device, browser and IP address information
- cookie and website usage information
We may also receive information from third parties that help us provide our services, such as payment providers, booking platforms, website providers, delivery partners and marketing platforms.
2. How We Use Your Information
We may use your personal information to:
- process and fulfil orders
- arrange delivery or collection
- manage restaurant bookings
- respond to enquiries
- provide catering or event services
- administer customer accounts
- manage our loyalty scheme
- send marketing communications where permitted
- improve our website, products and services
- analyse sales and customer behaviour
- prevent fraud and protect our systems
- comply with legal and regulatory obligations
3. Our Lawful Bases for Using Your Information
Under UK data protection law, we need a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract
Where we need your information to process an order, provide a service, manage a booking or fulfil another agreement with you.
Legal obligation
Where we are required to keep or disclose information to comply with the law.
Legitimate interests
Where using your information is reasonably necessary for operating and improving our business, protecting our systems, understanding our customers or communicating with existing customers, provided those interests do not override your rights.
Consent
Where you have specifically agreed to us using your information, for example for certain marketing communications or non-essential cookies.
You can withdraw consent at any time where we rely on consent.
4. Marketing
If you have subscribed to our email marketing, we may send you news, offers, events and product updates.
You can unsubscribe at any time by using the unsubscribe link at the bottom of our emails or by contacting:
You may also object to the use of your personal information for direct marketing at any time.
5. Cookies & Website Tracking
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work, for example to maintain your shopping basket or provide website security.
Other cookies may be used for analytics, advertising, personalisation and understanding how visitors use the site.
Where required, we will ask for your consent before placing non-essential cookies.
You can manage your cookie preferences through our cookie settings where available.
You can also change your browser settings to block or restrict cookies, although some parts of the website may not work properly as a result.
6. Who We Share Your Information With
We do not sell your personal information.
We may share personal information with trusted service providers where necessary to operate our business, including:
- Shopify and website service providers
- payment processors
- delivery and fulfilment providers
- restaurant booking platforms
- email and marketing platforms
- analytics and advertising providers
- IT and security providers
- professional advisers such as accountants or legal advisers
- government, regulatory or law-enforcement bodies where required by law
These organisations may process information on our behalf or, in some circumstances, act as separate data controllers.
7. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.
Retention periods vary depending on the type of information and why we hold it.
For example, information relating to purchases may need to be retained for longer than marketing preferences.
8. Keeping Your Information Secure
We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
9. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- request access to the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete certain information
- ask us to restrict how we use your information
- object to certain types of processing
- request transfer of certain information to another organisation
- withdraw consent where we rely on consent
- object to direct marketing
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
We may need to verify your identity before dealing with a request.
10. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
11. Third-Party Links
Our website may contain links to third-party websites, booking services or social media platforms.
We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy policies before providing personal information.
12. Business Transfers
If all or part of our business is sold, transferred or reorganised, personal information may be transferred as part of that transaction where permitted by law.
Any new owner would be required to handle personal information in accordance with applicable data protection law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page, together with the date it was last updated.
14. Contact Us
For questions about this Privacy Policy or how we use your personal information, please contact:
Valentina Deli & Kitchen
deli@valentinadeli.co.uk