Shipping policy

Last updated: September 2026

This Shipping & Delivery Policy explains how orders placed through the Valentina website are delivered or collected.

1. Standard Delivery

Standard UK delivery is £9.95.

We offer free standard delivery on orders over £75.

Delivery options and charges are shown at checkout.

2. Delivery Areas

We offer delivery to selected UK addresses.

Availability may vary depending on:

  • delivery postcode
  • product type
  • stock availability
  • whether the order contains fresh, chilled or fragile goods

Some items or services may also be available for local delivery or collection.

3. Delivery Times

We aim to dispatch and deliver orders within the timeframe shown at checkout.

Delivery dates and times are estimates and may occasionally be affected by:

  • courier delays
  • adverse weather
  • seasonal demand
  • public holidays
  • stock availability
  • circumstances outside our reasonable control

We will do our best to keep you informed if there is a significant delay.

4. Fresh & Chilled Products

Fresh and chilled products can be delivered.

These items may be shipped separately from the rest of your order and will be packed in temperature-controlled packaging to help keep them at the correct temperature during transit.

Because fresh and chilled goods require specialist handling, they may arrive separately from ambient products ordered at the same time.

Please refrigerate chilled products as soon as possible after delivery and follow any storage instructions provided.

5. Receiving Your Order

Please make sure the delivery address and contact details provided at checkout are correct.

Where appropriate, a courier may leave an order in a safe place or with a neighbour in accordance with their delivery procedures.

If a delivery cannot be completed because incorrect information was provided, or there is no suitable way to leave the order, additional delivery charges may apply.

6. Alcohol Deliveries

Orders containing alcohol must only be accepted by someone aged 18 or over.

Our delivery partners may request photographic identification and may refuse delivery if suitable identification cannot be provided.

7. Damaged, Missing or Incorrect Items

Please check your order as soon as possible after delivery.

If an item is:

  • damaged
  • missing
  • incorrect
  • or not in an acceptable condition

please contact us as soon as possible at:

deli@valentinadeli.co.uk

Please include your order number and, where relevant, photographs of the item and packaging so we can investigate.

8. Product Availability & Substitutions

All products are subject to availability.

If an item becomes unavailable after you place your order, we may:

  • contact you to offer a suitable alternative
  • remove the unavailable item and refund it
  • or cancel the affected part of the order

We will not make significant substitutions without contacting you first.

9. Collection

Where collection is available, the collection location and instructions will be shown when you place your order.

Please wait until your order is confirmed as ready before travelling to collect it.

Fresh and chilled orders should be collected within the agreed collection window.

10. Local Delivery

Some products and services may be available for local delivery from our Valentina locations.

Local delivery availability, minimum spends, delivery charges and delivery areas may vary.

Please enter your postcode at checkout or contact us if you are unsure whether we deliver to your area.

11. Seasonal & Peak Periods

During particularly busy periods, including Christmas and other seasonal events, delivery times may be longer than usual.

We recommend ordering early where possible, particularly for gifts, hampers and seasonal products.

Any specific Christmas or seasonal delivery deadlines will be published separately.

12. Changes to Delivery Arrangements

Delivery services, charges, areas and times may change from time to time.

The delivery options shown at checkout at the time you place your order will apply.

13. Contact Us

If you have any questions about delivery or collection, please contact:

Valentina Deli & Kitchen
deli@valentinadeli.co.uk