Terms of service
These Terms & Conditions apply to purchases and use of services provided by Just So Italian Ltd trading as Valentina Delicatessen & Kitchen (“Valentina”, “we”, “us”, “our”), including our website, delis, restaurant, catering services, promotions, gift cards and loyalty scheme.
By using our website, placing an order, making a booking or purchasing from us, you agree to these Terms & Conditions.
1. Prices & Payment
All prices are shown in pounds sterling and include VAT where applicable.
Prices, menus, products and offers may change without notice.
Payment must be made using one of the payment methods available at the point of purchase.
If a pricing or promotional error occurs, we may correct the error or cancel an order before it has been fulfilled.
2. Online Orders
Placing an order does not guarantee acceptance. Your order is accepted once we confirm that it can be fulfilled.
All products are subject to availability.
If an item becomes unavailable after you have ordered, we may contact you to offer a suitable alternative or refund the unavailable item.
Product images are for illustration purposes and packaging may occasionally vary.
3. Delivery & Collection
Delivery and collection times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery and contact information.
Where an incorrect address or other incorrect information results in a failed delivery, we may be unable to offer a refund or replacement.
For collection orders, customers should collect within the agreed timeframe. The quality of fresh or perishable products may be affected by late collection.
Any delivery areas, minimum spends or charges shown at checkout will apply to the order.
4. Fresh & Perishable Products
Many of our products are fresh or perishable and should be stored and consumed according to the instructions provided on the packaging or at the time of purchase.
Perishable goods are generally not eligible for return or refund unless they are faulty, damaged or not as described.
Some reduced-price products may have shorter best-before dates. Where applicable, customers purchasing from our Sale collection should take this into account when ordering.
Nothing in these Terms affects your statutory rights.
5. Restaurant & In-Store Purchases
Menus, availability and prices may change from time to time.
Food and drink are subject to availability and we may substitute or withdraw items where necessary.
We reserve the right to refuse service where reasonably necessary for safety, licensing, legal or conduct-related reasons.
6. Allergies & Dietary Requirements
If you have a food allergy or intolerance, please tell a member of our team before ordering.
We handle a wide range of ingredients and allergens within our kitchens, restaurant and deli environments. Although we take reasonable precautions, we cannot guarantee that any item is completely free from traces of allergens.
Allergen information is available on request and is based on information provided by our suppliers and our own preparation methods.
7. Alcohol
We operate a Challenge 25 policy.
You may be asked to provide valid photographic identification when purchasing or receiving alcohol.
We reserve the right to refuse the sale or supply of alcohol where we believe the recipient is underage, intoxicated, or purchasing alcohol on behalf of someone underage.
8. Promotions & Offers
Promotions, discounts, special menus and promotional prices are subject to availability and to any individual terms stated alongside the offer.
Unless stated otherwise:
- offers cannot be used in conjunction with another promotion or discount
- products or locations may be excluded
- quantities may be limited
- offers have no cash value
- promotional items may be substituted where necessary
- offers may be withdrawn or amended where required
We may refuse or cancel a promotion where misuse, fraud or an obvious technical or pricing error has occurred.
9. Catering & Large Orders
Catering, bulk purchases and special orders may require advance notice and either a deposit, part-payment or payment in full.
Availability, delivery or collection arrangements and cancellation terms will be confirmed when the order is agreed.
Where final guest numbers or quantities are required by a certain date, customers are responsible for providing them within the agreed timeframe.
10. Restaurant Bookings, Groups & Events
For larger groups, private events or special bookings, we may require a deposit or advance payment.
Any specific cancellation policy, minimum spend or notice period will be provided at the time of booking.
We may make reasonable changes to bookings where necessary due to operational requirements or circumstances outside our control.
11. Loyalty Scheme
Our loyalty scheme is subject to separate eligibility, earning and redemption conditions, which may change from time to time.
Points and rewards:
- have no cash value
- may only be earned or redeemed on qualifying purchases
- may be subject to product or location exclusions
- cannot be transferred unless we specifically allow it
Current loyalty benefits and redemption levels may be displayed separately in-store, online or within the loyalty app.
We reserve the right to amend, suspend or withdraw the loyalty scheme or individual rewards.
12. Gift Cards & Vouchers
Gift cards and vouchers cannot be exchanged for cash and are generally non-refundable unless required by law.
Any expiry date or usage restrictions stated on the gift card or voucher will apply.
Lost or stolen gift cards may not be replaceable.
13. Returns & Refunds
Returns and refunds are handled in accordance with our Refund Policy.
Nothing in these Terms limits your legal rights where goods are faulty, damaged, unsafe or not as described.
14. Website Information
We aim to keep the information on our website accurate and up to date, but occasional errors may occur.
We may correct errors, amend content or update product information at any time.
15. Third-Party Services & Links
Our website may contain links to, or integrations with, third-party services such as booking platforms, payment providers or delivery partners.
Those services may operate under their own terms and privacy policies.
We are not responsible for the content or availability of third-party websites or services where these are outside our control.
16. Acceptable Use
You must not use our website or services for unlawful purposes, interfere with the operation of the website, introduce malicious software or attempt to gain unauthorised access to our systems.
17. Liability
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded.
We are not responsible for losses that were not reasonably foreseeable or for delays caused by circumstances outside our reasonable control.
Nothing in these Terms affects your statutory consumer rights.
18. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including transport disruption, supplier failure, power outages, extreme weather, fire, flood, strikes or other major disruption.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version displayed on our website at the time of your purchase or booking will apply.
20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
21. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Valentina Delicatessen & Kitchen
Email: deli@valentinadeli.co.uk